Privacy Policy

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Core Southwell's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Core Southwell' or 'us' or 'we' refers to the owner of the website whose registered office is Southwell, Nottingham, NG25 0EH. As a sole trader we do not have a company registration number. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • These Terms are the only terms and conditions on which we contract for the sale of goods and they form an integral part of the contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.

PRICES

  • The price of goods quoted on our website includes VAT (Value Added Tax) at 20%.
  • The cost of packaging and postage/carriage is shown separately and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the goods. All published prices are subject to change at any time without notice.

ORDERING GOODS ONLINE

  • You warrant to us that all information which you are required to provide when ordering goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.
  • When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.
  • Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

PRIVACY

  • If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.

PAYMENT

  • All payment for goods and for the cost of packaging and delivery must be made before the goods are delivered.
  • Payment online will be made by credit or debit card or through PayPal.

DELIVERY

  • We will give you an estimated delivery date for the goods but no times or dates provided by us are guaranteed.
  • We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.
  • You must notify us promptly and in any event within 48 hours or receipt of any goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.

RETURNS

  • If you wish to return an item then you should email us at info@coresouthwell.co.uk to notify us of the return within 7 working days of receiving the goods. You should make it clear if you require an exchange, credit note or refund for the item.
  • Any items returned without prior notice in writing will not be accepted.
  • You must take reasonable care of all goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges
  • We will refund the purchase price to you within 28 days of the cancellation notice but we reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the goods.
  • Items should be returned in their original packaging to ensure they are adequately protected in transit.
  • Items should be returned new and unused. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

FAULTY GOODS

  • Goods are classified as faulty if they are received damaged.
  • If you would like to exchange a faulty item, please be aware that we can only replace it for the same product, subject to availability.

LATE RETURNS

  • Goods returned outside of the above time frames will not accepted and will be returned to the customer.

RISK AND OWNERSHIP

  • The risk of loss or damage to goods passes to you upon delivery. If you have agreed to collect the goods from us, the risk to those goods passes to you on collection (or 7 days after the date of the collection agreed between us if you have not collected the goods by then).
  • Ownership in all goods remains with us until full payment of all amounts due to us have been received from you.
  • You will be responsible for the safe custody and insurance of all goods in your possession.
  • You have no right to re-sell any goods, until payment has been received in full by us.

ERRORS, INACCURACIES AND OMISSIONS

  • Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
  • We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information, or that on any related website, is inaccurate at any time without prior notice (including after you have submitted your order).
  • We undertake no obligation to update, amend or clarify information, including without limitation, pricing information, except as required by law.

WARRANTIES AND LIABILITY

  • We warrant to you that the goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).
  • We will not have any responsibility for any damage which occurs to the goods after delivery.
  • If any defect in any goods appears within 1 (one) months of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange to replace them with similar goods. Any defective goods to be returned to us must be returned at your expense.
  • We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the goods.
  • Liability to you for loss or damage under no circumstances must exceed in the total amount you have paid us for those goods.

NOTICES

  • If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. In the case of email notices, these should be sent to info@coresouthwell.co.uk and you must send them so as to return an acknowledgement of receipt. Notice may be sent by post to Core Southwell, Southwell, Nottingham, NG25 0EH

CUSTOMER DEFAULT

  • If you:
    • give us any incorrect personal information, or
    • fail to make any payment when it is due, or
    • cancel any payment, or
    • become insolvent, or
    • commit any breach of these Terms
    • then, in any of those events, we have the right to cancel the contract and recover possession of any goods which have been supplied for which payment has not been received in full.

PROMOTIONAL CODES

  • Only one promotional code can be used at any given time unless otherwise stated.
  • Under no circumstances can the value of a discount code be deducted from an order if the code is defective or out of date. No replacement codes will be issued in this case.
  • When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item.
  • Any refund of an item purchased using a promotional code will be reduced by the value of the discount attached to it. The discount will not be refunded
  • These terms and the contract between us are governed by English law.

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